Cancellation Policy & Travel Cancellation

Why is travel cancellation insurance important?

Unforeseeable events such as illness, an accident or other emergencies may mean that you are unable to travel. Without insurance, you could face high cancellation charges. Travel cancellation insurance gives you financial peace of mind and ensures that you are not left to cover the costs yourself.

What does travel cancellation insurance cover?

Depending on the provider, different benefits may be included. Typically, the following situations are covered:

• Illness or accident involving the traveller or a close relative

• Pregnancy complications

• Death in the family

• Serious damage to property (e.g. due to fire or burglary)

• Loss of employment or a new professional commitment

• Unforeseeable natural events or other exceptional circumstances

What costs could you incur without insurance?

Cancellation charges may vary depending on when you cancel. You can find our cancellation terms:

Terms and Conditions at www.agb.wellnessgarten.de.

Of course, after a cancellation we do our utmost to find someone else for the services, so that no loss and therefore no costs arise. This works in many cases, but unfortunately not always.

Travel cancellation insurance vs travel interruption insurance

There is an important difference between these two types of insurance:

• Travel cancellation insurance: Covers the costs if you have to cancel your trip before it begins.

• Travel interruption insurance: Covers costs if you have to end your trip early for unforeseen reasons.

 

Single-trip or annual insurance?

Depending on how often you travel, a single-trip policy or an annual policy may be a good choice:

• Single-trip policy: Ideal for those who travel only occasionally. This policy covers one specific trip only and must be taken out again for each booking.

• Annual policy: Recommended for frequent travellers. It covers any number of trips within a year and often offers better value for money than several single-trip policies.
  
  

How can I take out travel cancellation insurance?

Many travel insurers offer a quick and straightforward online booking process.
Tip: First check whether your credit card, motoring club membership or existing insurance policies already include travel cancellation cover.

You can also find further information directly on insurers' websites, for example:

• ADAC travel cancellation insurance
• ERGO travel cancellation insurance
• (Online search) travel cancellation insurance

 

Frequently asked questions (FAQ)

Is insurance compulsory?
No, taking out travel cancellation insurance is voluntary, but strongly recommended.

How late can I take out a policy?
Most providers require you to take out a policy immediately after booking your trip or, at the latest, by a specified deadline before departure.

Does the insurance also cover travel companions?
In general, family members or travel companions can also be included in the cover. Check the terms and conditions of the provider concerned.

How does reimbursement work in the event of a claim?
The person who made the booking must initially pay the cancellation costs. These can then be claimed from your insurer with the required supporting documents (invoice, medical certificate, etc.).

 

Enjoy your trip with peace of mind – safe in the knowledge that you are covered!